Refund and Returns Policy

Here’s our refund and returns policy simple, transparent, and designed to make things easy if something isn’t quite right.

Overview

Our refund and returns policy lasts 30 days from the date of delivery. If 30 days have passed since your purchase, we’re unable to offer a refund or exchange.

To be eligible for a return, your item must be unused, unopened, and in its original packaging. Due to the nature of our products, opened card decks cannot be returned for hygiene and quality reasons — we can only accept returns on unopened, unused decks.

Non-Returnable Items

Opened or used card decks
Gift cards
Sale or discounted items

How to Request a Return

To start a return, email us at chrissinicrope@yahoo.com with your order number and reason for return. We’ll confirm your eligibility and provide return instructions.

Refunds

Once we receive and inspect your returned item, we’ll email you to confirm approval or rejection of your refund. Approved refunds are credited back to your original payment method within a certain number of business days, depending on your bank or card provider.

Late or Missing Refunds

If you haven’t received your refund yet, please check your bank account again, then contact your card issuer processing times can vary. If you still haven’t received it, contact us at chrissinicrope@yahoo.com.

Damaged or Defective Items

If your deck arrives damaged or defective, contact us within 7 days of delivery at chrissinicrope@yahoo.com with a photo of the item, and we’ll arrange a replacement or refund at no extra cost.

Shipping Returns

Customers are responsible for return shipping costs unless the item was damaged or sent in error. We recommend using a trackable shipping method, as we can’t guarantee receipt of returned items.